S. G. Lovato Torres, M. M. Acosta Véliz, J. M. Asanza Moreira, e G. M. Saltos Santana, “Impact of digital marketing on customer service in commercial microenterprises in Guayaquil and La Libertad. ”, revTECHNO, vol. 15, nº 1, p. 203–212, set. 2023.